Monitor Clip Max WeightDouble WallSingle Wall20LB15LB26.4”14.9”Note: Monitor can be on either side of frameAdjustablePlacementMonitor sizes varyMONITOR SIZES VARYLeft SideFrontRight Side 31” 25” 10” 2” 8.21” 10” 10” 22.13” 22.12”

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Discover practical and easy-to-follow guides on our How-To & Guides page, designed to help you tackle some common processing tasks and challenges. Our support team is always willing to help but below we will have the most asked for and common questions we run in to.

Guides/How To

How to perform a hard reset on a terminal?
Unplug all power cables from the device and wait a minimum of 30 seconds before connecting cables again. Ensure to replace all internet connection cables before power cables.

Within the first 3 business days of the month, if you have not please contact our support team.

How to unlock the keyboard on the VX520:

  • From the main screen, press #8
  • Enter in the password – 1 alpha alpha 66831 and press the green enter button
    • The alpha key is right above the #2
  • Lock Keyboard?
    • Select NO
  • The keyboard will now be unlocked

MC: 800-627-8372
VISA: 800-847-2911
AMEX: 800-528-5200
DISC: 800-347-2000

Attempt a hard reset on the device, if issue is not resolved ensure internet connection to your modem/router is working. If good internet connection is present at the location attempt to replace the connection cable or reset the Wi-Fi connection on the device. If error still persists, contact our support team for further assistance.
Our support team are the only ones with access to update banking info for security. Please Contact our support team if you recently changed banks or have new banking info to have funds deposited to.
Monitor Clip Max WeightDouble WallSingle Wall20LB15LB26.4”14.9”Note: Monitor can be on either side of frameAdjustablePlacementMonitor sizes varyMONITOR SIZES VARYLeft SideFrontRight Side 31” 25” 10” 2” 8.21” 10” 10” 22.13” 22.12”

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